Privacy Policy

1. Information We Collect

HelixStream collects information to provide better services to our users and clients. We collect information in the following ways:

Information You Give Us

• Contact information (name, email address, phone number)
• Business information (company name, industry, target audience)
• Communication preferences and marketing goals
• Payment and billing information

Information We Collect Automatically

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Lead interaction and engagement metrics

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our lead generation services
• Communicate with you about our services
• Process payments and manage your account
• Analyze and optimize our advertising campaigns
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our clients, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Lead Data Protection

For leads generated through our platform:

• Lead information is collected with appropriate consent
• Data is verified and validated before delivery
• We implement security measures to protect lead data
• Clients are responsible for complying with privacy laws in their use of lead data
• Lead data retention is limited to what is necessary for service provision

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and improve our services. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Restriction of processing activities
• Data portability
• Objection to certain processing activities

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Compliance

We are committed to complying with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant data protection laws.